Key Actions
Did you know…
- Our Brain receives 11 million bits of information every second.
- We are only consciously aware of about 40-75 bits.
That leaves a bit of gap!
What do you think has the biggest impact on how we communicate with each other?
(Hint: it is not words!)
Communication components are:
- 7% spoken word +
- 38% tone of voice +
- 55% body language
What affects our ability to get into a conversation with others?
| Category | Description |
|---|---|
| Our Mental State | The assumptions you make Hidden agenda Beliefs and judgement of others and self |
| Our emotional State | It is critical to monitor your emotional state |
| Current state of the Relationship | Is it negative or positive |
Here is what to do: Key Actions
- Be clear on your intention – what do you want to happen?
- Be aware of what your impact is – notice the reaction of the other person
- Talk tentatively – it is a story
- Validate your assumptions and state your intentions?
- Ask others to share their assumptions and what they want to happen in the conversation.
- Throughout the conversation – Listen to understand
“Seek first to understand then be understood?”
Keep this in mind:
The true meaning of your message is reflected in the reaction it elicits!